Customer Service

  • Shipping & Delivery

    U.S., Canada & United Kingdom: orders can be expected to arrive within 7-12 business days.

  • International orders may be subject to customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
  • Shipping costs are automatically calculated based on product and quantity ordered and determined by UPS or USPS published daily rates or site listed promotional shipping cost.

    Shipping Methods: UPS & USPS

    Expedited Shipping: We have expedited shipping options available for domestic orders. This includes Next Day, 2-day, and 3-day shipping options. Orders must be placed before 12pm Eastern Time Monday-Friday to receive guaranteed expedited delivery in the time frame specified; and only if items are in stock. Expedited delivery orders received after 12pm Eastern Time or on Friday/Saturday/Sunday normally ship the next business day.

    Shipping Time:
    Orders are normally shipped from our warehouse within 24 business hours of order placement. Please allow 5 - 7 business days for delivery.

  • Privacy & Security

    This is the web site of Corigem ®. We can be reached via e-mail at info@corigemanimals.com. For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations.

    The information we collect is not shared with other organizations for commercial purposes.

    With respect to cookies: We use cookies to record past activity at a site in order to provide better service when visitors return to our site, customize Web page content based on visitors' browser type or other information that the visitor sends. If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address.

    From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by sending us an e-mail at the above address.

    From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by sending us an e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address.

    Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an e-mail at the above address.

    Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.

    With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

    From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

    Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us e-mail at the above address.

    Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mail us at the above address.

    Upon request we offer visitors the ability to have inaccuracies corrected in contact information, unique identifiers.

    Consumers can have this information corrected by sending us e-mail at the above address.

    With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of the information that we have collected from you at our site.

    If you feel that this site is not following its stated information policy, you may contact us at the above e-mail address.

  • Returns & Replacements

    Opened items can be returned for a full refund if they are returned to us within 10 days of delivery. You must pay for the returned shipping and handling charges.

    If you receive a damaged or defective item, please notify us immediately at the email address below. Damaged or defective items must be returned to us. We will replace the item and send to you after we receive the returned product.

    Refused Orders - Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping and processing costs as well as a restocking charge of 10%.

    Undeliverable Shipment - If your package was shipped back to us due to an incorrect address we will contact you with the provided email and resend the parcel only once without any charge.

    Payment, Pricing & Promotions - Credit Cards - Currently, Corigem Animals ® accepts Visa, Discover & American Express. Your order will be processed upon receipt of payment.

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  • Updating Account Information

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